As more is demanded from online channels, it’s crucial that local authorities and organisations are capable of delivering useful digital experiences to a range of different devices. But what are the best tools for the task?
Investing in new technologies can certainly be worthwhile, but choosing the wrong solution or implementing it incorrectly can be costly – a study by KPMG last year estimated that IT failures cost organisations an average of £410,000 per incident.
Clearly defining the challenges to address, the purpose for addressing them, and the strategy for getting there can help, say the experts at CMS provider Zengenti, who has worked with organisations including the Staffordshire County Council, Bournemouth Borough Council, and the Cumbria Constabulary.
In this whitepaper, Zengenti explains how to define challenges before selecting the right strategic and digital solutions, and measure the success of the change in strategy using digital tools.
“In the face of a growing market of tools – each aimed at organisations looking for digital change – we know that we need to define our challenges,” say Zengenti in the whitepaper.
“This puts us in a good position to find tools and services which meet our needs. We don’t conflate tools with challenges, or expect any single system to simply solve our problems. We’re wary of a silver bullet.”
Fill in the form below to download your free copy of the whitepaper.