Legacy systems and IT infrastructure are the biggest stumbling blocks to delivering better, cost-effective digital services, according to 78 per cent of local authorities questioned for a recent government study for the Local Digital Today Report.
The study comes soon after the release of a revised Digital by Default Service Standard, which includes guidelines on understanding user needs, using “open standard and common government platforms where available,” and creating a service that is “simple and intuitive enough that users succeed first time.”
While digital transformation can increase productivity and cost-efficiency, it’s also true that many public sector organisations can struggle to implement a digital strategy due to budget pressures.
Although the prospect of updating your organisation’s infrastructure in such an environment may be daunting, there are fewer steps to IT transformation that you might think.
Technology provider Trustmarque’s new white paper, “How Digital Transformation Increases Productivity and Service Levels,” simplifies the process into three key stages, each one adapted to suit an individual organisation’s need.
Drawing on lessons learned within successful digital transformation projects at four public sector organisations, the white paper offers key insights for anyone looking to replicate this success within their own organisation.
To find out how Coventry City Council, Transport for London, Coventry and Warwickshire Growth Hub and the University of Warwick have all saved money, improved services and boosted efficiency using digital, simply fill in the form below to download the white paper.