Digital Procurement“Mystery shopper” recommends simplification of G-Cloud services

"Mystery shopper" recommends simplification of G-Cloud services

The Government Digital Service is set to simplify the supplier procedures for the G-Cloud service, following feedback from a "mystery shopper" test conducted by the Crown Commercial Service.

The Government Digital Service is set to simplify the supplier procedures for the G-Cloud service, following feedback from a “mystery shopper” test conducted by the Crown Commercial Service.

In a document published by the CCS a ‘Mystery Shopper’ “raised concerns that the process for submitting a bid for G-Cloud 6 was overly complex as suppliers were expected to provide submissions on two separate systems.”

The enquirer was particularly concerned that the process for submitting a service on the Government Digital Service platform did not make it clear when a service had been formally submitted,” the report added.

The report found that although the instructions for using the two systems are “clear and appropriate” to the audience of IT suppliers and suppliers had been contacted by the CCS, to ensure submissions were made on time, the process will be simplified in future.

It found that having two separate systems for suppliers “added additional complexity to the process” and as such the report recommends that the CCS/GDS consolidate the process into one system for the future.

In addition, further recommendations have been made to improve the usability of the GDS platform which are set to be included in the redesign of the system for the release of the G-Cloud 7 submissions for August 2015.

Related Articles

PAC slams government procurement processes

Digital Procurement PAC slams government procurement processes

3m Austin Clark
G-Cloud 10 opens for business

Digital Procurement G-Cloud 10 opens for business

4m Austin Clark
Redcar and Cleveland signs deal to transform revenues and benefits services

Digital Customer Service Redcar and Cleveland signs deal to transform revenues and benefits services

5m Austin Clark
New framework agreement for Yorkshire and Humber

Digital Procurement New framework agreement for Yorkshire and Humber

6m Austin Clark
Continuing austerity ahead as Government grapples with £300bn public spending gap

Data Insight Continuing austerity ahead as Government grapples with £300bn public spending gap

6m Austin Clark
Capita announces £513m annual loss

Digital Procurement Capita announces £513m annual loss

6m Austin Clark
Q&A: Managing shadow IT

Data Insight Q&A: Managing shadow IT

6m Austin Clark
Government ‘must play central role in AI development’

Digital Procurement Government ‘must play central role in AI development’

6m Austin Clark