Cardiff City Council is partnering with cloud service provider SAP to move its IT systems into the cloud over the next three years.
The present council IT systems are not compatible across departments and lacks efficiency as there are multiple sets of duplicated data in the current systems, but moving to the cloud is expected to remove these issues.
The move to the cloud will “improve customer services, streamline council process and deliver significant cost savings”.
This is seen as crucial driving factor for the move, with the council facing a £124 million cut in budgets over the duration of the project’s implementation, whilst the city itself is set to grow significantly – up to 26% over the next two decades.
Using SAP’s ‘Cloud for Customer’ solutions and a cloud platform, the council is planning to create a digital self-service portal for customers to utilise online services rather than face-to-face services, tailored to the growing young population in the city.
“For local authorities like Cardiff Council, finding ways to minimise costs is their number one priority. Coupled with a young, digitally-advanced demographic, the Council has taken a bold approach to meet today’s and tomorrow’s challenges,” said Cormac Watters, managing director, SAP UK and Ireland.
“Critically it will also support the delivery of new digital services geared to the highly-connected user, providing greater choice, more self-service options, better access and flexibility, resulting in improved user adoption and unlocking cost savings at every turn. This is essential at a time when budgets are under substantial pressure.”
“The public service mandate of ‘do more with less’ is not going away, but for us, it’s an opportunity to bring our thriving city into the digital age in a way that will bring us long-term financial savings,” said Ross Maude, senior enterprise architect, Cardiff Council.
“The services we provide are important for everyone from the elderly, to university students and public sector workers, and ensuring we’re still able to maintain the level and quality of service we have today despite our financial pressures is crucial,” he added.