Aylesbury Vale District Council (AVDC) has deployed Hornbill Service Manager, an innovative collaborative service management application, to support its move to modernise ITSM operations and use new working practices to simplify and optimise IT service delivery.
The 100% cloud based service provides full service management capabilities that allow AVDC to significantly reduce infrastructure and maintenance costs to support its staff.
Adam Haylock, IT Service Delivery Manager at Aylesbury Vale District Council, said: “Our switch to Hornbill Service Manager gives us the ability to modernise our IT service Management operations and adopt a fresh approach that blends the most effective principles from traditional best-practice, with innovative collaborative technologies.
“With Hornbill Service Manager we can enhance the capabilities of our previous, on-premise Hornbill solution, while improving flexibility and reducing the costs and complexity of on-site infrastructure, management and software upgrades. Removing the need for servers, SQL licenses and backup costs has already made the project cost-neutral and we will see further savings in staff time as the project continues.”