InsightsGovernment Digital Strategy: quarterly progress report

Government Digital Strategy: quarterly progress report

The Government Digital Service has published its quarterly report for December 2014, giving an update on progress in the government’s digital plans and an outlook on expectations for the first quarter of 2015.

The Government Digital Service has published its quarterly report for December 2014, giving an update on progress in the government’s digital plans and an outlook on expectations for the first quarter of 2015.

Mike Bracken, head of the GDS, said he was pleased with the progress being made saying, “we’ve transformed some of government’s most-used services, improving the lives of people all over the country…

Obviously no digital service is ever truly ‘done’, but I’m pleased that… we’re improving digital services with the help of real users.”

Bracken said that he anticipates that the government is “only days away from completing the transition of content from more than 300 agencies and arm’s length bodies onto GOV.UK”.

In addition, he praised the achievements of the Verify gov.uk project, describing the public release as a “tremendous achievement”.

Looking forward, the report says that between January 2015 and March the GDS plans to make a further four services available for public release: redundancy payments, personalised registrations, vehicle management services and support for beneficiaries of the Common Agricultural Policy.

Furthermore, by March 2015, the GDS intends to have:

  • shaped a strategy for the support and maintenance of digital services after going live,
  • award a contract for Crown Hosting,
  • organise a “Spring 2015” event to share our learning and progress to date on transforming significant government services,
  • publish our digital and technology skills and learning matrix,
  • complete the Cabinet Office technology transformation programme

In terms of digital inclusion, the GDS is aiming to ensure that digital services are preferable to alternatives for those who already use digital services; for those currently offline, the GDS said it is working with other organisations to improve digital skills and provide support to those who cannot access digital services alone.

The report said “No digital service will go live without appropriate support for people who aren’t online, so they can use the digital services through non-digital ways, such as face to face, by phone and through intermediaries.

In some cases, people may be offered help to use the digital channel independently.”

Related Articles

Legacy IT – the biggest barrier to transformation?

Change Management Legacy IT – the biggest barrier to transformation?

2m Austin Clark
Q&A: Using digital communication platforms to work smarter – part 2

Digital Customer Service Q&A: Using digital communication platforms to work smarter – part 2

4m Austin Clark
Generating and protecting real estate revenues through technology

Insights Generating and protecting real estate revenues through technology

4m Guest Writer
Saving millions, maintaining services (case study)

Cloud Computing Saving millions, maintaining services (case study)

4m Austin Clark
Seven digital government trends to look out for in 2018

Adult Social Care Seven digital government trends to look out for in 2018

4m Austin Clark
Four lessons to learn from early AI projects

Digital Customer Service Four lessons to learn from early AI projects

4m Austin Clark
Automation, AI and machine learning in the public sector

Digital Transformation Automation, AI and machine learning in the public sector

4m Austin Clark
Council boosts revenue by gearing up for electric vehicles (case study)

Digital Transformation Council boosts revenue by gearing up for electric vehicles (case study)

4m Austin Clark