New Product / TechnologyMobile app offers quick and easy access to council services

Mobile app offers quick and easy access to council services

A mobile app that allows Dudley residents to quickly and easily report problems, such as fly-tipping, potholes and faulty streetlights, has kicked off 2015 by passing a landmark 1,000 downloads.

A mobile app that allows Dudley residents to quickly and easily report problems, such as fly-tipping, potholes and faulty streetlights – and lets tenants submit requests for housing repairs – has kicked off 2015 by passing a landmark 1,000 downloads.

The Dudley Council mobile app, built by public sector-owned technology developer Looking Local, is available to local residents and tenants for free on iOS and Android smartphones.  It was launched in November 2014.

Commissioned as part of Dudley Metropolitan Borough Council’s ‘Love Your Community’ campaign the app allows residents to send in pictures of problems, including roads in need of repair, dumped rubbish, faulty street lights and graffiti, which are then forwarded to the appropriate council department. The app pinpoints the exact location of the report to aid a speedy resolution.

Of the 1,000 downloads since the November go-live, more than 550 street issues and more than 250 housing repairs have been reported.

Looking Local Director, Guy Giles, said: “We are delighted that Dudley’s app has been taken up with such enthusiasm by local residents.  In common with all our clients we worked with the Dudley Council team to develop a versatile, bespoke solution based, in this case, on our MyLandlord platform.  Our aim is to create a product that residents find easy to navigate and convenient to use – and that cuts down on time-consuming and costly face-to-face and telephone contact with council staff.”

Councillor Stuart Turner, cabinet member for finance and ICT at Dudley Council, said: “The Looking Local app is already proving popular with Dudley residents as it offers quick and easy access to council services, and a convenient route to reporting street issues and requesting housing repairs.  It also allows our busy customer advisers to maximise the time they have to help more residents. We’re very pleased that it has been so well received and we hope even more people will continue to download it and make the most of the services it offers.”

 

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