IT and business services provider Agilisys have signed an exclusive partnership agreement with Adult Social Care (ASC) web services provider Quickheart. Already in use by many local councils including Birmingham and Enfield, this new functionality will further enhance the Agilisys Digital platform built to deliver efficiencies and improved citizen experience for local government.
The ASC solution enables councils to automate much of the Adult Care assessment process and associated Resource Allocation System (RAS) financial assessment calculation by improving web-based advice and assistance. According to the Audit Commission, the cost of the process ranges from £800 to over £2,000 per assessment. Through automation much of the administrative work can be removed, enabling social workers to focus on the important side of social care – the service user outcomes. Tight integration with the Agilisys Digital platform provides the optimum path for delivering the customer experience, driving efficiencies and realising quantifiable savings for councils coping with stretched budgets.
User research has found that citizens who previously abandoned council webpages and telephoned social services are now much more likely to find the information they need online which helps deliver significant financial savings each year. Design methodology is extremely customer focused, using ethnographic insights in customer behaviour and motivations to deliver simple, highly graphic and intuitive designs.
This partnership enables Agilisys to take a market lead by offering the only local government digital platform with full Adult Social Care assessment and Resource Allocation System capabilities out of the box – including integration.
Nigel Muirhead, Agilisys’ Products Director said: “Council managers are preparing for the biggest overhaul of Adult Social Care in recent history, with the implementation of the Care Act and introduction of a £3.8bn pooled health and social care budget in April 2015. Historically councils have provided the majority of care and support services available to people in the local community.
Today Adult Care departments work with many outside organisations, including the voluntary and private sectors. Councils now deliver more services in partnership and commission more services to be delivered on their behalf. Significant savings can be achieved by using Quickheart to divert people away from formal social care to community-based solutions.”