The ways that citizens access information is changing, moving away from PCs towards mobile devices – be that smartphones or, increasingly, tablets.
This has huge implications for the design of citizen-facing eservices. If citizens can’t easily access services they need online using their chosen device, they will end up making contact via means that cost your organisation more, such as a phone call, defeating the purpose of the website and counteracting efforts towards channel shift.
“Where we might previously have developed separate mobile and desktop versions of a service, or bought bespoke apps, design should now be done with one website in mind. This should be done using a responsive design approach. This means websites adapt to suit the dimension of the screen being used to view it.”
A new ebook, Putting the Design in Responsive Design has been written as a best practice guide to the process of implementing a responsive design approach.
The guide walks you through the key elements to consider while thinking about a redesign, and provides key takeaways to help with creating a responsive website within your own organisation.
Download the full guide below to find out more: