The Cabinet Office has said that buyers and sellers are having constant issues with the public sector IT procurement process in a report on its Mystery Shopper Service which covers the period between September 2012 and February 2014.
“Issues with technology and systems” is one of the top four complaints and the report says that that Schools Management Information Services (MIS) were also a common problem reported by Service users, with many shoppers saying ICT services were not procured in line with recommendations made earlier.
Suppliers also said that buying frameworks were commonly not used where one exists.
The government has responded saying it has advised authorities of its Cloud First policy, and wants them to consider cloud based solutions as the first step.
The mystery shopping scheme came about in 2011 to help those, particularly suppliers, who had to deal with poor procurement practice in the public sector.