Surrey Fire and Rescue Service (SFRS) has partnered with public sector Microsoft Dynamics CRM specialist, Optevia, for the development of a cloud-based Community and Risk Information System (CRIS). CRIS allows for the easy sharing of community and premises risk information across the service’s 24 fire stations across the region and with third party partner agencies such as adult and children social services and Age Concern.
CRIS will reduce the time in administration for home safety visits for fire safety checks from seven days to near real time. CRIS will integrate with the service’s mobilisation technology, providing fire fighters with accurate up to date information on individual properties and commercial premises – preparing them in advance for any eventuality. Finally, CRIS will enable SFRS to make more efficient use of its resources – both people and equipment.
CRIS harnesses the benefits of cloud-based technology to enable mobile working through Tablets and smartphones. SFRS currently supports 68 iPads for mobile workers, so staff on community visits or conducting operational surveys or Fire Safety Audits can input information directly into CRIS for real time updates.
Procured via G-Cloud IV, and built on Microsoft’s Dynamics CRM platform, Optevia’s Fire and Rescue Essentials Software solution automates a wide range of Prevention and Protection processes out-of-the-box whilst retaining all of the flexibility of Microsoft Dynamics CRM. In doing so, the Essentials solution enables the system to be configured to meet a fire service’s specific requirements.