PolicyHMRC to build new digital services in the North East

HMRC to build new digital services in the North East

HMRC is seeking people with world-class digital experience who can demonstrate that they understand the potential of digital services to transform customers’ experiences of managing their tax affairs.

HMRC is launching a recruitment drive in the North East for more than 50 digital specialists to staff a new Digital Centre.

The centre will build digital tax services that will make it simpler, clearer and faster for people and businesses to manage their tax affairs.

HMRC is seeking people with world-class digital experience who can demonstrate that they understand the potential of digital services to transform customers’ experiences of managing their tax affairs.

HMRC digital staff and technology suppliers will work together in the Digital Centre to identify the needs of taxpayers, test new services with real users, and keep improving them once they are released to the public.

HMRC will initially recruit more than 50 digital specialists to the Digital Centre. The new jobs range from product managers, interaction designers and user researchers to technical architects and software developers. The first tranche of vacancies, which will be open to both existing HMRC staff and external candidates, will be advertised from 27 January. A further 30 existing HMRC staff will we dedicated to this centre.

HMRC aims to open another Digital Centre, focusing on digital analytics, later in the year although it has not yet announced where this will be located.

Mike Bracken, Executive Director of Digital for the UK Government, said: “

Starting with the needs of users has led to a radical shift in the way we build and provide government services. Digital by default will make tax simpler, clearer and faster for users, and bring new skills and ways of working into HMRC. The department’s exemplar digital services will go live by 2014, and Government Digital Service will be working closely withHMRC to develop its digital talent in the North East and throughout the UK.”

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