New Product / TechnologyLuton Council signs eight-year agreement for Agilisys Digital platform and services

Luton Council signs eight-year agreement for Agilisys Digital platform and services

Fast-growing IT and business services provider Agilisys announced today Luton Council had become the newest customer for its innovative Agilisys Digital platform, which allows ‘once and done’ citizen access to council services online.

Fast-growing IT and business services provider Agilisys announced today Luton Council had become the newest customer for its innovative Agilisys Digital platform, which allows ‘once and done’ citizen access to council services online. As part of an eight-year deal signed today, the council will work with Agilisys to implement a number of modules available in the multi-channel platform, which will enable a significantly improved experience for residents, whilst at the same time generating savings for the council.

When the platform launches early next year, residents will enjoy a seamless online experience via Agilisys Digital’s MyAccount portal on the council’s website, which will provide access to vital services including council tax, benefits, as well as extensive booking and scheduling functionality, covering everything from registrars to bulky waste pick up. The portal will also be available on mobile devices, such as smart phones and tablets.

The implementation will also include integration with the increasingly popular Agilisys Engage personalisation software, further improving the users’ online experience by increasing understanding of visitors’ needs as they use the website, and then serving up the most relevant content based on this knowledge.

Robin Porter, corporate director for commercial and transformation services at Luton Borough Council, said: “In this increasingly online world, we know our citizens expect to access services how and when it suits them best, with a high quality experience regardless of what channel they use. We are confident that with the Agilisys Digital platform, including the integrated contact centre module, our residents will have an improved online service. This is not only simply the right thing to do, but will also lead to an increase in the numbers of citizens choosing to benefit from accessing services through the more efficient digital channels, meaning savings for the council that can then be used on front-line service delivery.”

Nigel Muirhead, Agilisys Director of Products added: “We’re delighted to add Luton to the growing list of local authorities whose residents will benefit from the improved access to services the Agilisys Digital platform provides. We look forward to building a long-term relationship with the council, not least due to the contract length, which shows confidence in both the current features within the platform, as well as its future roadmap.”

Related Articles

Orion Health secures new message service accreditation

New Product / Technology Orion Health secures new message service accreditation

3m Austin Clark
Essex and Hertfordshire County Councils work together on smart city pilot

Digital Procurement Essex and Hertfordshire County Councils work together on smart city pilot

3m Austin Clark
New tech to help fight terrorist content online

New Product / Technology New tech to help fight terrorist content online

4m Austin Clark
Ofcom presses ahead with auction of 4G and 5G spectrum

5G & Mobile Ofcom presses ahead with auction of 4G and 5G spectrum

5m Austin Clark
PwC hits new heights with launch of UK drone team

Digital Transformation PwC hits new heights with launch of UK drone team

5m Austin Clark
The projects behind Bristol’s rise in UK Smart Cities Index

Data Insight The projects behind Bristol’s rise in UK Smart Cities Index

7m Austin Clark
Digital telecare: Looking beyond usual technology to deliver better citizen outcomes (case study)

Digital Customer Service Digital telecare: Looking beyond usual technology to deliver better citizen outcomes (case study)

8m Austin Clark
Leeds City Council signs up to pollution-cutting smart city tech project

Digital Transformation Leeds City Council signs up to pollution-cutting smart city tech project

10m Austin Clark