New ServicesFlintshire County Council app to help improve communication with citizens

Flintshire County Council app to help improve communication with citizens

According to Chris Guest, Head of ICT & Customer Services, Flintshire County Council: “The app, along with our recently redeveloped website have been designed to ensure residents can interact with the Council 24 hours a day."

Launching this month, Flintshire County Council has joined the growing numbers of local authorities selecting Abavus and its My Council Services platform  to support them in delivering improvements for customers in the way they can engage and interact with the Council; whilst at the same time increasing efficiency.

‘Flintshire’ is a bilingual web and mobile platform powered by My Council Services designed to enhance the self-service and communication process between customer and council.

The platform is designed to make it convenient and straightforward for people in the local area to report issues, comments and problems directly to the council or look up information on the move in either Welsh or English.  Issues like potholes, broken pavement, graffiti, abandoned vehicles, missed bin collections, dumped rubbish, drainage problems, fraud and broken parking meters are a handful of the things that can be reported and automatically directed to the appropriate member of staff in the local authority.  App users also receive updates, information and feedback on actions being taken live and automatically also via the app or their web submission.

In addition to raising service requests customers can lookup key news in their area and search for events, news, shopping, things to do as well as eat drink and sleep information.

According to Chris Guest, Head of ICT & Customer Services, Flintshire County Council: “The development of the Flintshire app is another great step forward in making it easier for residents to contact the Council.  The app, along with our recently redeveloped website have been designed to ensure residents can interact with the Council 24 hours a day. We are keen to keep up to date with the latest forms of communication and the smart phone app is a key way of supporting such practical innovations.  Not only is it quicker and more simple for a member of the public to send in and find out information but it will also streamline our customer services processes meaning we can save time and money for the Council.”

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