InsightsThe problems with e-health are similar the world over, says analyst

The problems with e-health are similar the world over, says analyst

In general e-healthcare initiatives will need a political consensus and well-thought-out deadlines to be successful, which the Obamacare project lacked.

The US government’s healthcare portal is facing some challenges, and users are still having problems signing up for insurance under the terms of the Affordable Care Act. Unattainable deadlines, scalability issues and politicians squabbling have all taken their share of the blame, but according to Charlotte Davies, lead analyst at Ovum’s Healthcare Life Sciences Team, these problems are encountered the world over whenever governments look to invest in e-health.

“The portal has suffered from the usual lack of infrastructure to process all the requests. That is not a unique problem,” she said.

In general e-healthcare initiatives will need a political consensus and well-thought-out deadlines to be successful, which the US project lacked. The Universal Credit welfare reform project by the Department for Work and Pensions in the UK has been under fire over similar concerns.

According to Davies, other common problems include: bad architecture, lack of user involvement and procuring systems which are not flexible enough. She also argues that the software industry should take its share of the blame. She said: “Traditional vendors who have sold bespoke software packages have tended to market and sell proprietary systems that require a lot of customisation and aren’t very flexible.”

 

Related Articles

Legacy IT – the biggest barrier to transformation?

Change Management Legacy IT – the biggest barrier to transformation?

2m Austin Clark
Q&A: Using digital communication platforms to work smarter – part 2

Digital Customer Service Q&A: Using digital communication platforms to work smarter – part 2

4m Austin Clark
Generating and protecting real estate revenues through technology

Insights Generating and protecting real estate revenues through technology

4m Guest Writer
Saving millions, maintaining services (case study)

Cloud Computing Saving millions, maintaining services (case study)

4m Austin Clark
Seven digital government trends to look out for in 2018

Adult Social Care Seven digital government trends to look out for in 2018

4m Austin Clark
Four lessons to learn from early AI projects

Digital Customer Service Four lessons to learn from early AI projects

4m Austin Clark
Automation, AI and machine learning in the public sector

Digital Transformation Automation, AI and machine learning in the public sector

4m Austin Clark
Council boosts revenue by gearing up for electric vehicles (case study)

Digital Transformation Council boosts revenue by gearing up for electric vehicles (case study)

4m Austin Clark