Local government contact management integration specialists, Asidua, has announced that its Customer Contact PlatformTM (CCP) has been selected by Leeds City Council to help them deliver the council’s Customer Access Strategy.
Serving a population of over 751,500, Leeds City Council is the second largest metropolitan district in the UK. Striving to be the best council in the UK, the council’s ‘Customer Access Strategy 2012-2015’ is designed to help the authority improve the quality of their customer service delivery, whilst also delivering significant savings through lowering transactional costs – both agendas being served by Asidua’s Customer Contact PlatformTM (CCP).
“CCP has been specifically designed to help solve the issues many local authorities are facing today,” explained Asidua’s Sales and Marketing Director Bob McClean. “With rising customer expectations on service delivery, many local authorities are looking for ways to improve the overall experience for customers accessing services whilst reducing the cost to the council of that access. We’re seeing that from all of our existing council customers, but we know it’s an issue facing the council marketplace in general through the findings highlighted in our recent survey.”
Leeds City Council came to market for an Electronic Services Delivery (ESD) platform to provide transactional services, a project that will realise financial savings by providing more efficient and cost effective access to the council’s services. In addition to financial savings, this capability will allow the authority to better empower their customers and so improve the customer service experience across all their contact channels, thus meeting the expectations of a modern, technology familiar populace.
Following a competitive tender process, Asidua was awarded a 5 year contract by Leeds City Council to use CCP in delivering an enterprise Electronic Service Delivery Platform along with implementation and support services, and in doing so help in implementing the council’s ‘Customer Access Strategy (2012-15).’
“We are delighted to have been selected by Leeds City Council to help deliver their Customer Access Strategy,” continued Bob. “Our Customer Contact PlatformTM (CCP) is already helping a number of local authorities, not only improve customer services experiences but also deliver significant savings by providing a true self service multi-channel contact solution. Following our recent successes with Milton Keynes, NI Direct and Blackburn with Darwen, this latest contact win further demonstrates CCP’s ability to meet the requirements that many local authorities face today.”