InsightsAre local government online portals for social care work a good idea?

Are local government online portals for social care work a good idea?

James Lloyd, director of think tank Strategic Society Centre, has written about the government’s desire for local councils to create online information portals for social care.

Such portals would need to attract a lot of traffic if they are to be successful

James Lloyd, director of think tank Strategic Society Centre, has written about the government’s desire for local councils to create online information portals for social care and develop e-marketplaces where citizens can buy services. According to him, this is exciting but such portals would need to attract a lot of traffic if they are to be successful.

If the government was to focus local council portals on citizens whose home care is funded by local authorities – about 532,000 older people and 350,000 working age adults – it would not be able to generate enough traffic, “particularly if individual councils implement their own local portals and e-marketplaces,” says Lloyd.

To make these websites work, the government will need to “also provide information on millions of other older people experiencing disability who have no contact with local authorities” by tapping into those who are on the attendance allowance system. Attendance allowance is money given by the government to those who are over 65 and physically or mentally disabled.

Using the attendance allowance system to direct people to information portals and e-marketplaces for care services could be truly transformative, and be the key to unlocking the ‘information vision’ for the care system that the Department of Health is striving for,” Lloyd concludes.

The government has recently said it will give GBP 32.5 million to local authorities to help them improve their online information and support services.

 

Related Articles

Legacy IT – the biggest barrier to transformation?

Change Management Legacy IT – the biggest barrier to transformation?

4y Austin Clark
Q&A: Using digital communication platforms to work smarter – part 2

Digital Customer Service Q&A: Using digital communication platforms to work smarter – part 2

4y Austin Clark
Generating and protecting real estate revenues through technology

Insights Generating and protecting real estate revenues through technology

4y Guest Writer
Saving millions, maintaining services (case study)

Cloud Computing Saving millions, maintaining services (case study)

4y Austin Clark
Seven digital government trends to look out for in 2018

Adult Social Care Seven digital government trends to look out for in 2018

4y Austin Clark
Four lessons to learn from early AI projects

Digital Customer Service Four lessons to learn from early AI projects

4y Austin Clark
Automation, AI and machine learning in the public sector

Digital Transformation Automation, AI and machine learning in the public sector

4y Austin Clark
Council boosts revenue by gearing up for electric vehicles (case study)

Digital Transformation Council boosts revenue by gearing up for electric vehicles (case study)

4y Austin Clark